Ritza Hotel, how can I help you?
You name, please?
Could you spell that please?
Is that D for David?
OK, how many rooms?
How many people?
Two twin beds or 1 king-size?
Date of arrival?
Date of departure?
Three nights?
OK, we have a room for those dates. Your credit card number please?
Expiration date?
Card type?
OK, your room has been reserved. Check-in is 3 p.m. and check-out is 11 a.m.
Thank you for choosing the Ritza Hotel.
Hello, I'd like to make a reservation.
Durand.
D-U-R-A-N-D.
Yes.
Just one.
Two.
One king-size, please.
August 10th.
August 13th.
Yes, that's right.
026-334-897-441
January 2012
Visa.
OK, thank you.
making reservations